Frequently asked questions
General online order questions
How can I update my information?
You can click on "My Account" at the top and follow the directions to edit your name, address, contact information and credit card information.
Do you have nutrition information available for the products you sell?
We do the best that we can to provide nutritional labels to accompany our products. Any product that does not have nutritional information is currently under development. For assistance, please feel free to call about your inquiry about nutritional information for a particular item.
How do I join your mailing list?
To join our mailing list, use the "Stay Inspired" sign-up at the bottom of any page and fill out the appropriate information.
Can I suggest new products for you to carry?
Yes you can! While shopping online, you can include a note to suggest a product that you would like us to carry, or you can email us. We greatly appreciate your opinions.
How do I buy gift cards?
You can buy an in-store gift card online. See our Gift Card Policy for details.
Is there a return and refund policy for items that I purchase online?
We have a 4-day return policy on items. Returned items must be accompanied by the purchase receipt. There are no exceptions. See our Return Policy.
Can I sign up to receive email notifications on special offers?
Yes, follow the steps to join our mailing list to receive exclusive notice of any upcoming in-store and online promos.
Can I opt out at any time?
Yes you can opt out at any time. Each newsletter email contains a link to opt out of our mailing list. Click on this link and follow the steps to finalize the process.
Does Agata & Valentina deliver alcohol products?
Yes, we do deliver alcoholic beverages such as beer. However, we adhere to a strict policy in that the customer who placed the order must receive delivery in person (i.e. cannot have the doorman accept the delivery) and must provide a valid photo identification to receive the delivery. Valid forms of identification include (i) a state-issued driver’s license, (ii) a state-issued identification, (iii) a college or university identification with date of birth and photograph.
Gift card questions
In-store gift cards
Can I use my in-store gift card to pay for an online order?
No. Currently our store gift cards are only honored at our stores. For store locations see Contact Us.
Can I add a gift card with my grocery order?
Yes, but your grocery order must be $50 or more. The gift card is sold and delivered separately; therefore, your gift card is not included in the grocery total to meet the minimum requirement.
How do I check the balance on my store gift card?
Go to our Contact Us page and email us your gift card number on the back of your gift card and we will email you your balance.
How will I receive my in-store gift card?
Your in-store gift card will be mailed out via USPS to the delivery address provided (estimated shipping is 2–8 days).
If I am purchasing groceries with my gift card, can I have the gift card delivered with my groceries?
Yes. It will default to mail the gift card separately, but if you include in your special instructions that you would like the store gift card shipped with your groceries, we will waive the mailing fee when finalizing your order.
I have groceries with a gift card — can I have the gift card mailed to a different address as a gift?
Yes, you can add the recipient name and address on the checkout gift message.
Online gift cards
Can I use my e-commerce digital gift card when I visit your stores?
No. Currently our online gift cards are only valid for purchases on our e-commerce site.
Editing an online order
Can I modify my order after I have submitted it and received my order email confirmation?
- Yes, you can add to or edit your order by going into your account and clicking on your order number.
- You will see an Edit Order button.
Will I be charged twice if I change my order?
Editing your order recharges the credit card you added at checkout, but the prior order charge will be voided.
How long does it take for the old charge to come off my credit card statement?
- The old order charge takes 2–3 business days to void the pending charge.
- After the new order is edited, both new and old pre-authorizations will show on your pending card transactions.
Can I change the date or time of my delivery?
No, you can only add, remove or edit items on your existing order. You can contact our Catering & Home Shopping team at 212-452-0690 ext. 1 between the hours of 8am–7pm and they can advise if a change to the date or delivery time can be made and handle it for you.
Can I change the shipping address if I made a mistake?
No, but you can contact our Catering & Home Shopping team, which can make that change for you at 212-452-0690 ext. 1.
How to order — procedures
Please take advantage of our online website to place your orders for delivery or pickup. Here are the easy procedures to place an online order.
The shopping experience
Our products are arranged by department and subcategory for your convenience. Items can be added to your shopping cart directly from the catalog list of items under each subcategory. If you desire to look at more details about a particular product, click on an item to view the product detail page.
Product detail page: view product details, nutritional facts and ingredients here (if available). Items can also be added to the cart from this page.
Special instructions? You can add special instructions to a specific item by clicking on a product and typing your request in the field marked "Special Instructions".
Checkout
Checkout is quick and simple. After selecting your products, click the checkout button under your live receipt to start the checkout process:
- Select pickup or delivery.
- Sign up as a new customer. If you are not a new customer, please sign in.
- If you chose the delivery method, you will be prompted to choose your delivery address.
- Confirm that your credit card information is correct.
- Review your online invoice and select checkout to complete the process.
- You will receive an email with your net receipt. You will then receive a final receipt when your order is picked and the final transaction has been processed.
If you are a pickup customer:
- Choose one of our two stores that you would like to have your order picked up from.
- Choose a time at which you will pick up your order.
If you are a delivery customer:
- Choose a date and time for your order.
- At the final checkout screen, be sure to leave any special instructions that you may have for your order.
Delivery charges
Delivery charges are determined based upon the ZIP code to which the order is being delivered. Please check our Delivery Rates & Policies page for more information.
Pricing
Please note that the final amount charged to your credit card will be based upon prices on the day the final transaction occurs.
If we did not answer your question, you can contact our Catering & Home Shopping department at 212-452-0690 ext. 1, 7 days a week from 8am–7pm. You can also email us.